Project Date: 2012 - 2013

Content and Course Management

I designed and lead the implementation of the Content Management and Course viewing experience for students in Brightspace.

Discovery

We interviewed clients and potential job candidates to better understand their goals and frustrations with existing Career sites job application flows. We also implemented Google Analytics into the existing site to determine drop off points, areas where people are stuck and what content they are required to input before, during and after the application is submitted. We encapsulate all of the feedback and requests into project requirements and Jira epics and stories.

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Problem Definition

I faciliated collaborative sessions with the stakeholders to share research and map the UX outcomes and success metrics for the project. This is a great way to build a shared understanding of a problem space and the scope for the work being designed.

Design Definition

The outputs of the Design workshops and discovery give us the UX Outcomes and Success metrics we'll be designing for. The next step is to map out the workflows and content to get us something we can measure to evaluate whether we've met our success metrics. We use Design Principles to encapsulate the design rationale that led to the suggested workflows and content.

Prototyping

After mapping out the happy path and we're feeling confident we've got a compelling idea, we switch to prototyping and mocking up functionality to be able to test with representative users. We leverage our out-of-the-box Design System components and just pass in static data to design the workflows and interactions (which we get for free using the design system). We follow a build-measure-learn process by testing early and often with SME's, stakeholders and representative users based on the persona. And at the end of the prototyping phase we've got shell of the front-end code waiting to be wired up by Front-end Developers.

Testing

I use UX Heuristics and Design Principles to evaluate the Design. We do usability testing for both mobile and desktop use cases. We leverage new co-op hires as a fresh set of users to test our apply flows with and determine how effective our solution is. We also test for keyboard and screen reader usability to ensure WCAG 2.1 AA compliance.

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Implementation

After we have tested our prototype thoroughly, we proceed to the implementation phase where we wire up the design and build on top of the target system data and any API's we need to leverage. To do this we leverage our Angular component library and Design system. I act as a key point of contact during this stage to finish the UI Design and answer questions about approach if there are any constaints or scope changes. We also test accessibility and performance metrics with greater scrutinty and examine analytics and qualitative feedback from UAT and ongoing usability testing to constantly improve and iterate on the design.

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Business Outcomes

Increased Engagement

Student participation and activity in the system increased by 42%.

Lower Support costs

Our solution transforms the user experience and visual design resulting in drastic reduction of support calls or technical issues.

Increased Productivity

Our solution reduces the time to complete Benefits enrolment from 30 minutes down to just under 5 minutes and gives the employee peace of mind and some of their time back.

Improved Usability

Qualitatitve testing shows a huge improvement in the employee experience since we create visually compelling experience and streamline the workflows for speed, accuracy and confidence.

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